Privacy policy
Last updated: October 2026
1. The short version
• We use the photo you send only to make your order.
• We never publish it, share it, sell it, or use it in our marketing without your written permission.
• Working copies are deleted within 72 hours of production finishing.
• You can ask us to delete everything about you at any time — we will confirm when it is done.
2. Your photos — the important part
Photos you upload are used to build your design proof, to print your piece, and for nothing else. They are seen
by the artists and finishers who make your order, and by our studio team.
What happensWhen
You upload the photo with your orderAt checkout
We model it and email you a design proofAbout 2–4 business days later
Working copies are deleted from our production systemsWithin 72 hours of production finishing
One secured archive copy may be kept, only to honour the 180-day remake guaranteeDeleted after 180 days, or immediately if you ask
If you want your photo gone now, email us and we will delete it the same working day. Order details (not
the photo) are kept for longer, because tax and accounting rules require it — see section 7.
Orders for Jaybe merch (stickers, prints, the official Jaybe figurine) involve no photo upload at
all — there is no customer photo to store.
3. What we collect
• To make and send your order: your name, email address, phone number (if you give one), delivery
address, the items you ordered, the options you chose (Form, Size, add-ons) and the notes you write for the
artist.
• Your photo, if your order is a custom piece.
• Order and payment records: the amount paid, the payment method type and the transaction reference.
• Support history: your emails with us, so we can pick up where we left off.
• Basic technical data: pages viewed, device type, approximate location derived from your IP address, and
cookies needed to keep your bag and your session working.
We do not collect or store your card number. See section 6.
4. Why we collect it
• To produce your piece, email your proof, and deliver your order.
• To answer your questions and handle guarantee claims.
• To keep the accounting and tax records that the law requires.
• To improve the store — which pages help people, which do not.
• To send you marketing email, only if you asked for it, and you can unsubscribe with one click at any
time.
5. Who we share it with
We share the minimum needed, with businesses that help us run the store. We never sell your data.
WhoWhat they getWhy
ShopifyOrder, contact and address detailsRunning the shop, the checkout and your order emails
Payment providers (PayPal, card networks, Klarna and similar)Payment details you enter at checkoutTaking and settling your payment
Carriers (and their tracking systems)Name, address, phone, parcel detailsDelivering and tracking your parcel
Our file-upload and email toolsYour photo, and your email addressReceiving your photo securely and sending your proof
Professional advisers, if ever requiredOnly what is strictly necessaryLegal or accounting obligations
6. Payment information
Card numbers, PayPal credentials and similar are entered directly with the payment provider and are
never seen or stored by us. We only receive the result: whether the payment succeeded, and a transaction
reference. This is one reason our store runs on Shopify's checkout rather than collecting card details ourselves.
7. How long we keep things
DataKept for
Your photosDeleted within 72 hours of production; a secured archive copy only for the 180-day guarantee, deleted on request
Order, name, address and invoice recordsUp to 7 years, as tax and accounting rules require
Support emailsUp to 3 years after the last contact
Marketing email listUntil you unsubscribe
Analytics dataUp to 26 months, in aggregate
8. Cookies & analytics
The store needs a small number of cookies to work — keeping your bag filled, remembering your session and
protecting checkout. We also use basic analytics to see which pages help people, in aggregate. Where the law
requires it, we ask for your consent before setting non-essential cookies, and you can refuse.
9. Marketing email
You only receive marketing email if you opted in. Every message has an unsubscribe link that works immediately.
Order and delivery emails are not marketing and are sent because you placed an order.
10. Your rights
Wherever you live, we apply the same standard. You can ask us to:
• Show you what we hold about you, and give you a copy.
• Correct anything wrong.
• Delete your photos and your personal data — we confirm when it is done.
• Stop using your data for marketing.
• Object to a particular use, or ask us to restrict it.
Email support@figuristify.com and we will action
it, normally within 30 days. If you are in the EU or UK you also have the right to complain to your local data
protection authority.
11. Children
Our store is for adults. We do not knowingly collect personal data from children under 13, and the finished
pieces are not toys: they contain small parts and must be kept out of reach of children under three.
12. Where your data lives
Our store runs on Shopify and our team works from Shenzhen, China, so your data may be processed in China, in
the United States, or in the EU depending on the service. Wherever it is processed, we require the same care, and
access is limited to the people who need it to make and send your order.
13. Changes to this policy
If we change how we handle your data we will update this page and the date at the top. If the change is
significant, we will email customers who have an account or an open order.
14. Who you are buying from
FIGURISTiFY
Room 502-503, No. 36, Shanglingpai Xincun, Dalang Community, Dalang Subdistrict, Longhua District, Shenzhen,
518109 Guangdong, China
Email support@figuristify.com ·
Phone +86 137 1489 1147
Support hours: Mon – Fri, 9:00 am – 6:00 pm (GMT+8)
See also our
Terms of Service,
Returns & Refunds and
Shipping & Delivery.